Everything you need to know about your crystal journey
📦 Orders & Shipping
For orders within the US, shipping typically takes 5–10 business days. International orders may take 10–20 business days depending on destination. All orders are shipped within 48 hours.
Yes! We offer free standard shipping on all orders over $50 within the United States.
Yes, we ship worldwide. International shipping rates are calculated at checkout based on your location. Please note that customs fees, if any, are the responsibility of the buyer.
We accept returns within 30 days of delivery. Items must be unworn and in original packaging. To start a return, please contact us through our Contact page. Refunds are processed within 5–7 business days after we receive the item.
You can cancel or modify your order within 4 hours of placing it. After that, the order enters processing and cannot be changed. Contact us as soon as possible if you need to make changes.
💎 Products
Absolutely. All our crystals are 100% genuine natural stones, ethically sourced from trusted suppliers around the world. We stand by the quality and authenticity of every piece.
Our bracelets are one-size-fits-most, fitting wrists from 6.5" to 8.5" (16.5cm – 21.5cm) comfortably. The stretch cord allows easy wear. If you need a custom size, please contact us and we'll be happy to make one for you.
Every Star Stream bracelet is energetically cleansed and charged under the full moon. We set a collective intention for peace, protection, and positive energy before each piece is shipped to you.
Yes! Every bracelet comes in a Star Stream branded pouch with a crystal meaning card and care guide — gift-ready from the moment it arrives. We also offer optional gift box upgrade at checkout.
🧘 Care & Cleansing
Gently wipe with a soft, dry cloth. Avoid water for porous stones. For a deeper cleanse, use moonlight, sage smoke, or sound cleansing (singing bowl). Never use harsh chemicals or ultrasonic cleaners.
We recommend cleansing your crystals once a month, especially during the full moon. If you wear your bracelet daily or use it during intense emotional times, cleanse it more frequently — trust your intuition.
We recommend removing your bracelet before swimming, showering, or exercising. Prolonged exposure to water can weaken the elastic cord and may damage certain stones.
Absolutely! Wearing multiple crystal bracelets is a beautiful way to combine their energies. They can be worn on the same wrist or layered on both. Trust your intuition on which crystals feel right together.